There is a fine line between being a manager and being a leader. A manager is someone who is in charge of the work place; a leader is someone who inspires, guides, and coaches a team toward a common goal. Chances are you're a manager now because you were very successful as a salesperson. But your success as a manager - and as a dealership - depends on how well you lead your team.

When customers walk into your store, they feel the culture you've established - whether it's warm and inviting or hostile and off-putting. For better or worse, every interaction that customers have with their salespeople will make or break your dealership's reputation. What type of environment are you fostering? Here are some questions to help you figure it out: