It is vital to turn as much traffic as you can into appointments, since more appointments means more sales. How effective are you and your team at handling inbound phone traffic?

The process by which you set, confirm, and follow-up with appointments is vital to your store's success. Having a consistent and visual method makes sure that everyone is on the same page and can add a few extra deals each month.

Managers are the driving force behind the sales engine. It is their passion, motivation, and attention to detail that keep the deals flowing and their teams rocking.

In order to get the most out of your sales engine, you need all cylinders - salespeople, managers, CRM, traffic, and every other component - firing in unison. This month, focus on your most important cylinder: your salespeople. Use the questions below to determine how well your dealership manages its salespeople. Be as honest and impartial as you can.